Returns and Refunds

Send your return request via email to info@teenspirit.it specifying the order number and indicating the product code (with size and color) you want to return.

Returns to Italy are free.

You will receive a Return Authorization e-mail with the relative instructions from our customer service within 24 / 48h to schedule the collection of the products.

The items to be returned must not have been worn, ironed, washed or treated in any way. The items must necessarily be returned in the same condition in which they were sent to the Customer and must be packaged and packaged appropriately. item, both in fabric and pending, must necessarily be intact and in no case removed from the item. The return of the product must take place within 48 hours following receipt of the return authorization received by email from our Customer Service (the date indicated on the postmark or courier transport document). The return will be managed within 3-4 working days following the date of receipt of the goods returned to our warehouse.

In the event of failure to comply with one of the above conditions, Teen Spirit reserves the right not to accept the returned goods and to return them to the Customer at the latter's expense.

We will check the quality of the product and issue the refund only if it meets and conditions of the return policy. 

To make a return, you have up to 14 days from the day you receive your order.

Once we have received the items for which a return request has been made, at our logistics center, we will verify that the product complies with the aforementioned specifications. We will then pay the amount paid for the purchase within 15 days of delivery of the same, with the exception of shipping costs, by making the refund using the same payment method chosen by the buyer during the purchase.

Note: Once the refund confirmation email has been received, the credit on your credit card will be visible within 24 / 48h.

If you have purchased with Paypal, the refund will be immediately visible on your account.

Send your return request via email to info@teenspirit.it specifying the order number and indicating the product code (with size and color) you want to return.

You will receive a Return Authorization e-mail with related instructions from our customer service within 24 / 48h

The shipping costs for the return are charged to the customer.

You can make the return by post, using the shipping service you deem most appropriate, by sending the items you wish to return to the following address: 

Teen Spirit - E shop
Via Monteleone di Fermo, 23
00156 Rome (RM)
Italy

Remember that the responsibility for the return is borne by the customer until the package reaches our headquarters, so we recommend the use of a traceable and insured shipping system.

Please note: we remind you that extra European shipments are Delivery Duty Unpaid (DDU). This means that the final price does not include any import taxes or customs clearance fees. The customer will be responsible for paying this amount. Please contact your local customs for more information.

The items to be returned must not have been worn, ironed, washed or treated in any way. The items must necessarily be returned in the same condition in which they were sent to the Customer and must be packaged and packaged appropriately. item, both in fabric and pending, must necessarily be intact and in no case removed from the item. The return of the product must take place within 48 hours following receipt of the return authorization received by email from our Customer Service (the date indicated on the postmark or courier transport document). The return will be managed within 3-4 working days following the date of receipt of the goods returned to our warehouse.

In the event of failure to comply with one of the above conditions, Teen Spirit reserves the right not to accept the returned goods and to return them to the Customer at the latter's expense.

We will check the quality of the product and issue the refund only if it meets and conditions of the return policy. 

To make a return, you have up to 14 days from the day of receipt of your order.

Once we have received the items for which a return request has been made, at our logistics center, we will verify that the product complies with the aforementioned specifications. We will then pay the amount paid for the purchase within 15 days of delivery of the same, with the exception of shipping costs, by making the refund using the same payment method chosen by the buyer during the purchase.

Note: Once the refund confirmation email has been received, the credit on your credit card will be visible within 24 / 48h.

If you have purchased with Paypal, the refund will be immediately visible on your account.